HomeCare Relief - In Home Care for Families and Providing Community Support
HomeCare Relief is a team of dedicated professionals who have experience providing in home care help to the Aged, those with a Disability, people returning home from hospital and those in need of Palliative care. We are an in home care agency run by nurses with a passion for delivering highest level of care, all staff qualified with no assignment too small or difficult. We provide help to individuals and families in metropolitan Melbourne.
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Our in home care services and assistance includes:
- In home care for the Aged
- In home care for Disability
- In home care for Nursing
- In home care after returning from hospital
- Palliative care in the home
- Assistance with outings and appointments in the community
- Assistance finding a nursing home
As a result of our years of experience we have a quality system in place that assures the highest standards are met so we can deliver the very best service to you. To ensure that all of your support requirements are met, we work closely with you, your family doctor, other health care providers and care coordinators.
Unlike many other home care providers all of our carers are experienced and qualified. We do not employ unqualified staff. We know that there is apprehension in allowing a stranger into your home to look after a loved one. This is why we require all of our staff to undergo a rigorous recruitment process. Face to face interviews are conducted by registered nurses who assess the applicant’s clinical skills, experience and personality to undertake this important role. Valid Police Checks are mandatory as is Working With Children Checks for carers who work with children.
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We believe quality is the responsibility of everyone from the person answering your query to the carer providing the care. Our quality system assures the highest standards are met so we can deliver the very best service to you.
HomeCare Relief staff are responsive to changing client needs and are trained to observe and report any observations of adverse changes in client condition.
We are unique from many other home care providers in that we can also supply registered nurses to work in the home should there be a need.
We understand that every client is different with individual needs. All in home care clients are offered a free consultation to better understand the client’s needs, with a view to tailoring a care plan that best suits the client and to help match the best personal care assistant to each client. Matching of carers is a critical element in our work and we do not assign staff just to fill a shift. Apart from identifying a carer with the right experience and qualifications, we also consider the sex, age, personality, and interests of our staff which best match the needs of the client.
Clients are assigned a personal home care coordinator who is responsible for all aspects of the care for the client. This includes matching of staff, reviewing and updating the care plan, being in constant contact to ensure that the client is happy and addressing promptly any issues raised. To provide you with confidence that HomeCare Relief is best suited to meet your in home care needs, please read a selection of client testimonials.
Bookings can be made for one-off or ongoing appointments. No assignment is too small or too difficult.
Our services are available 24 hours a day, 7 days a week, 365 days of the year.
At HomeCare Relief our values include:
- Respect for the individual
- Integrity in all dealings with clients and staff
- Maintaining the safety of our clients, staff and their co-workers
- Accountability for all parties and teamwork
- Promotion of wellbeing for clients and staff.
Clients assisted by HomeCare Relief feel confident knowing that our staff possess the experience, ongoing training and caring qualities to support their individual needs. To discuss your in-home care needs or receive a free consultation, please contact us on 9537 7200 or complete the online in home care enquiry form.
We previously used other agencies and your warm and caring staff are simply the best. Keep up the great work and thanks for all your help
. . .Cate
We love how care plans are individualised and constantly reviewed and amended
. . .Russell and Mary
It was very comforting knowing that we had arranged for Home Care Relief to visit mum every second day to see how she was while we were away on holidays
. . . Richard
